Frequently Asked Questions
Athlete's profile
Once you are a registered member of Hopasports, you can create an athlete's profile via your Hopasports account. Then you can register for a race or event. This is free and takes only a few minutes.
Governance
Hopasports is an online sports management tool designed to let sportsmen and women from all over the world, participate in and manage events, and also organisers who may be individuals or clubs organising certain sports events. Think of it as a booking engine: like a site that shows you movies and cinemas and allows you to book movie tickets of your choice. That's what we do for sports activities! (Hopasports is a business name of the following legal entities: Hopatec Sports Services BV, (License number KvK 70367663), a company incorporated in The Netherlands. And, Hopatec Sports Services LLC, (License number DED 683845), a company incorporated in the United Arab Emirates. For any additional details, kindly refer to our Terms of Service.
Payment
We accept payments through Visa or MasterCard Credit Cards, iDEAL, Bancontact and SOFORT.
For your online payments, we use our Payment Card Industry (PCI) certified partner Checkout.com.
At the moment we only accept payments through Credit Card, iDEAL, Bancontact and SOFORT.
No problem! You can access receipts for your purchases on your athlete's profile.
Privacy
We respect your privacy and won't use any of your details without your permission. We give you the choice to tell us not to use your personal data for marketing purposes. Please read our Privacy Policy for further details.
We're sorry to hear that you don't want to be a Hopasports member anymore. We hope you change your mind. If not, please go to the following link and request to deactivate your account. Thank you for being with us.
Contact
Contact
Most sports events have age category races. When you register for an event, we will be able to assign you correctly to the race matching your age.
Most sports events have gender category races. When you register for an event, we will be able to assign you correctly to the race matching your gender.
If you have registered for a race or event, the event organiser might need to contact you on short notice in case of unexpected last minute updates or changes.
If you participate in a race or event, and an incident happens, the event organiser will be able to reach out to your nominated ICE contact person.
We respect all cultures and languages. Most sports events integrate data within affiliated sports events software applications & systems. Non-Latin alphabet characters are not always interpreted correctly. It is paramount that the data is being dealt with in an accurate and safe manner.
Race / event packs
Race packs are either couriered to you directly, can be collected prior to the event or in some cases on the day of the event. Specific instructions for each event are displayed in the event details page.
Race / event results
After the event, your results will be featured in your personal Athlete's profile.
Registration for a race / event
Afraid not. You must create an athlete's profile before you register for a race or event. Once your profile is created and activated, you can register for races or events as well as make purchases. Don't worry, it only takes a few minutes and makes you look great!
Returns & Refunds
Hopatec Sports Services is a Member of Event Protect, the industry standard in event cancellation protection. Event Protect provides its members with worldwide protection against the ticket revenue loss incurred from a cancellation / postponement / abandonment / curtailment of all types of events.If you experience an event cancellation that is covered under the Event Protect Programme, Event Protect will act in our name to provide a refund platform via which appropriate approved refunds will be made in our name directly to ticket holder(s). Refunds will be inclusive of booking fees and extras which were purchased as part of an event package.
As an Event Organiser using our Platform you can view the Event Protect cancellation coverage terms and conditions by visiting: https://www.eventprotect.co/assets/docs/Event_Cancellation_Policy.pdf .
Refundable registration enables athletes to cancel an event registration and receive a 100% refund if unable to attend for one of the many reasons in the Terms and Conditions , which you accept when you upgrade to a Refundable registration. The programme is subject to an optional fee.Reasons for refund include: Sickness, Accident, Injury, Public transport failure, Private vehicle failure, Emergency services recall, Home emergency, Immediate relative sickness, Pre-existing medical conditions... and many more .
Athletes can apply for a refund as follows:
- Email order confirmation: click on the 'Manage registration' link and 'Cancel registration'; or
- Log into the Hopasports account: 'Upcoming events' section, 'Manage registration' and 'Cancel registration'.
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