Frequently Asked Questions
Once you are a registered member of Hopasports, you can create an athlete's profile via your Hopasports account. Then you can register for a race or event. This is free and takes only a few minutes.
Hopasports is an online sports management tool designed to let sportsmen and women from all over the world, participate in and manage events, and also organisers who may be individuals or clubs organising certain sports events. Think of it as a booking engine: like a site that shows you movies and cinemas and allows you to book movie tickets of your choice. That's what we do for sports activities! (Hopasports is a business name of the following legal entities: Hopatec Sports Services BV, (License number KvK 70367663), a company incorporated in The Netherlands. And, Hopatec Sports Services LLC, (License number DED 683845), a company incorporated in the United Arab Emirates. For any additional details, kindly refer to our <a href="/info/terms">Terms of Service</a>.
We accept payments through Visa or MasterCard Credit Cards, PayPal, iDEAL and SOFORT.
For your online payments, we use our Payment Card Industry (PCI) certified partner Checkout.com.
Sorry, at the moment we only accept payments through Credit Card, PayPal, iDEAL and SOFORT.
No problem! You can access receipts for your purchases on your athlete's profile.
We're sorry to hear that you don't want to be a Hopasports member anymore. We hope you change your mind. If not, please go to the following link and request to deactivate your account. Thank you for being with us.<br/><a href="/contact">Contact</a>
Most sports events have age category races. When you register for an event, we will be able to assign you correctly to the race matching your age.
Most sports events have gender category races. When you register for an event, we will be able to assign you correctly to the race matching your gender.
If you participate in a race or event, and an incident happens, the event organiser will be able to reach out to your nominated ICE contact person.
Race / event packs
Race packs are either couriered to you directly, can be collected prior to the event or in some cases on the day of the event. Specific instructions for each event are displayed in the event details page.
Race / event results
After the event, your results will be featured in your personal Athlete's profile.
Registration for a race / event
Afraid not. You must create an athlete's profile before you register for a race or event. Once your profile is created and activated, you can register for races or events as well as make purchases. Don't worry, it only takes a few minutes and makes you look great!
Returns & Refunds
You can decide not to participate, of course, but unfortunately you will not receive a refund, if you've paid online to register your participation. Online payments for event registrations through Hopasports are non-refundable, unless specifically allowed by the individual event organiser. If an organiser offers a refund, it is made in the form of online credit, subject to online credit processing fees. This processing fee covers the cost of processing online payments and processing online credit. Please note, this is the only format of refunds. We do not offer cash refunds! For any additional details, kindly refer to our <a href="/info/returns">Returns & Refunds</a>.
<img src="assets/img/eventprotect_ev.png" alt="Event Protect" class="pull-right" style="margin: 5px 0px 5px 20px" />The registration order for events is subject to a Event Protect fee. Event Protect is an insurance scheme which provides event cancellation insurance to Hopatec Sports Services and the event organiser. This membership of the Event Protect Scheme ensures that athletes can apply for a refund directly from Event Protect for a reason that is covered by the scheme’s Lloyd’s of London Insurance contract. You can find more information here: <a href="http://www.eventprotect.co/event_cancellation_insurance" target="_blank">http://www.eventprotect.co/event_cancellation_insurance</a> <span class="ext"></span>.